We need to talk about the condition of the pre-ordered Glory vinyls, and the company that produced them. (Photos.) - Updated with email complaints.

[HeadstrongWolf]

So y'all remember me telling y'all about how my pre-ordered vinyl was shipped DAMAGED, right?

 

Well, a friend of mine who also had one, quess what?  

His was FUCKING DAMAGED TOO!

 

 

The company who handled the pre-orders is garbage. And they need to admit it.

When I raised hell through the complaints via email, they said the only thing they could do was give me a refund

Like no?  Replace my vinyl? Right? They said it was a one time pressing.

 

 

Cool. So they didn't want to agree to let me keep the poster with my name on it because to get my refund, they would have to "send the damaged product back to the record label in it's entirety."

 

 

Okay, that I can understand. I dropped the subject. My mom and I took a second look and it looks like the vinyls will be fine, playback wise.

 

I'm just salted as hell that the case is damaged, along with the discs being chipped

 

And they were fucking SENT THAT WAY

 

Before anyone wants to blame FedEx, they had my vinyl in a cardboard box, taped up, TONS of shipping paper, and the vinyl was in bubble wrap.

Not ANYWHERE in the box were the two little black pieces from the vinyl.

But the reason I blame the company who did the vinyls?

 

The fucking labels on the vinyls are also damaged. They're just... I dunno how to describe them, but they're damaged as well.

 

BUT FUCK ME, RIGHT? This "premium" one time pressing isn't apparently important to this company.

RCA either chose a cheap ass company, or they chose a really shitty one and should do something tbh

 

 

Here are the pictures of my FRIENDS' damaged vinyl. He also said his discs were chipped, but not that bad.

 

 

 

 

 
 

 

 

 

And then here's MY vinyl

 

 

 

 







 



 







 
 

 

 

 

 

So... Anyone wanna say anything in defense of this company?

 

 

Because, RCA, Larry, this is a fucking insult.  

 

 

 

Updated,

here are the email complaints I sent, in text format. Screenshots available but do I need to be that extra? #petty

 

Quote

On Wed, Nov 23, 2016 at 12:44 PM, Inquiry <[email protected]> wrote:

Name: Joseph Martin Email: [REMOVED] Telephone: [REMOVED]

Comment: I received my pre-ordered Glory vinyl today. For one, it was damaged. It left the store damaged, because FedEx packed it with a LOT of bubble wrap and plastic. I have photos of the damage and can send them to whatever email I need. The damage goes beyond the extent of just the cover – the back and front are dented and have a hole of some kind, and both discs are chipped. And I am appalled that when I read “have my name engraved on the vinyl insert”, I was shocked to see that the only thing even resembling that was a picture from the Make Me video with my name in small letters on it, along with everyone else who pre-ordered. Engraving and printing are two different things. Regardless, my vinyl came shipped. I would like either a refund, or another vinyl. If someone would like to call me so we can get this squared away quickly, that would be great. Again, I have the pictures of the damage. I don't want to sound like a pain, but I feel like as dedicated and how much I anticipated the delivery of this vinyl, I'm shocked it arrived in the condition it did. My first vinyl was damaged, and not personalized as promised. False advertisement and defective product, in one order. I hate being rude, but I feel I have a right to complain.

(Order number – #[REMOVED]) Original address was [REMOVED], but was then changed to [REMOVED], as the result of an emergency situation. The address change was done with FedEx.

Please don't disappoint a diehard fan. I don't want to sound rude, I believe I should be treated better than this for devoting my life to the Goddess that is Britney Spears.

 

Quote

From: Customer Service Associate <[REMOVED]>
To: [REMOVED] 
Sent: Wednesday, November 23, 2016 6:05 PM
Subject: Re: Contact Form

 

Hello Joseph,

 

 

Thank you for  your email inquiry.  First let us apologize for the condition of your Vinyl.  Unfortunately, this vinyl is a one time deal (special edition)  We wish we can replace it, however it is impossible at this time.  What we can do is send you our return/exchange policy.  That way you can return the vinyl to us.  Once we have the vinyl, (s) we should go ahead and refund your credit card.

 

Should you agree to this terms, please let us know. 

 

Regards, [REMOVED]

 

 

Quote

On Wed, Nov 23, 2016 at 10:29 PM, Joseph Martin

<[REMOVED]> wrote:

I agree to these conditions. I'll order another one off Amazon for cheaper. 

But I'm keeping the insert poster with my name on it -  I see that it's only fair, since I have to replace my vinyl.

Already have it back in the box and ready to go.

 

Quote

• Customer Service Associate 2 <[REMOVED]>
•  
•  

Nov 25 at 9:40 AM

To Joseph Martin

 

Message body

Hi Joseph,

 

I apologize for the inconvenience but unfortunately in order to receive a refund we need the product shipped back with the Vinyl insert that was included. 

Regards, [REMOVED] [A DIFFERENT CUSTOMER SERVICE REPRESENTATIVE TOOK OVER AT THIS POINT]

 

Quote

On Fri, Nov 25, 2016 at 11:11 AM, Joseph Martin <[email protected]> wrote:

If that is the case, then you have to forward my emails to somebody with a higher authority because I don't appreciate the way I've been treated so far by people who are supposed to be working for Britney Spears. I'm definitely not happy. In fact, I'm actually quite furious about this entire fiasco. 

 

Quote

• Customer Service Associate 2 <[email protected]>
•  
•  
• Nov 25 at 3:17 PM

To Joseph Martin

 

Message body

Hello Joseph,

 

Once again I do apologize regarding this entire situation but this is what we have been instructed to do directly from our Manager.  The reason we need the entire product back fully intact is because we need to send this damaged product back to the record label.  They won't compensate us for the damage unless they receive the full product back which includes the Vinyl with the inserts.  We are more than happy to process your refund once we receive the product back.  If this is not to your liking than you are more than welcome to contact our Manager.  His name is Shawn Besharaty and his direct number is [REMOVED]

Regards, [REMOVED]

[M.E.]

Britney's team need to be made aware of this tbh. I know in general they're pretty shitty but they'd probably actually do something for those who got damaged ones, even if it was a free piece of merch or smth.

[HeadstrongWolf]

46 minutes ago, M.E. said:

Britney's team need to be made aware of this tbh. I know in general they're pretty shitty but they'd probably actually do something for those who got damaged ones, even if it was a free piece of merch or smth.

I'm just insulted I anticipated the arrival of this vinyl more than graduating high school  

[M.E.]

7 minutes ago, HeadstrongWolf said:

I'm just insulted I anticipated the arrival of this vinyl more than graduating high school  

 

Complain to Team B and maybe they'll give you a M&G ticket so Britney can personally engrave your name into the vinyl using a fork 

[HeadstrongWolf]

2 minutes ago, M.E. said:

 

Complain to Team B and maybe they'll give you a M&G ticket so Britney can personally engrave your name into the vinyl using a fork 

Thats the thing, I emailed the team on her website and here we are so unless someone says something to RCA or Larry, I'm fucked. And that's alright to them cause all they want is money

 

I'm down for her engraving my insert with a fork tho

[HannahLou]

OMG! This is awful! Britney would not be happy if she knew about this 

[HeadstrongWolf]

10 minutes ago, HannahLou said:

OMG! This is awful! Britney would not be happy if she knew about this 

No. She definitely wouldn't. But that company doesn't care about her feelings either  

[Captain B]

Oh my god, now I'm even more worried about my vinyl...

Bring this to Team B (I don't know how...) They have to know this!

[HeadstrongWolf]

1 hour ago, Captain B said:

Oh my god, now I'm even more worried about my vinyl...

Bring this to Team B (I don't know how...) They have to know this!

Spread the wooooord, spread the woooorr-r-r-r-d  

[MakeMySugarFall]

That is fucked. I'd be super pissed, too. The pictures are beyond even how bad I imagined it to be. >.<

[HeadstrongWolf]

21 minutes ago, MakeMySugarFall said:

That is fucked. I'd be super pissed, too. The pictures are beyond even how bad I imagined it to be. >.<

You understand why I raised hell right?

They wouldn't let me keep the fucking poster. I told them I'd just buy a replacement vinyl from a store and keep the poster but they said no.

 

 

PETTY

I bet if I didn't say anything they probably wouldn't have noticed. Could have said it didn't even come with it

 

But I was honest, so there's that  

 

But yeah, I am extremely offended.

 

 

They gave me this dude's number and I don't remember if I deleted the email or not, my depression has been hitting really hard lately.

I lowkey wanna see if I still have the email so I could get his number and give it to everyone who gets a fucked up vinyl

I never called the guy, but  I had the chance to  

I'm about to post the emails  

 

 

Update: I still have the emails and I still have his phone number  

[HeadstrongWolf]

1 hour ago, Captain B said:

Oh my god, now I'm even more worried about my vinyl...

Bring this to Team B (I don't know how...) They have to know this!

I guess I should quote you a second time, I'm not sure if you saw the first one, but whatever.

Definitely take pictures if it comes damaged and contact them. I'm willing to give this guy's number to whoever gets a damaged vinyl   

[AudioBritneyBeats]

Well, lucky me then, mine come in perfect condition.

[HeadstrongWolf]

2 minutes ago, AudioBritneyBeats said:

Well, lucky me then, mine come in perfect condition.

HOW?  

[Mrs Jared Leto]

sorry to read that again. i dont know how much you paid for this, but it was def to much

[AudioBritneyBeats]

2 hours ago, HeadstrongWolf said:

HOW?  

I'm in Canada....maybe it's possible it was a different company?

[HeadstrongWolf]

3 hours ago, Mrs Jared Leto said:

sorry to read that again. i dont know how much you paid for this, but it was def to much

Like, what, $85?

 

2 hours ago, AudioBritneyBeats said:

I'm in Canada....maybe it's possible it was a different company?

Impossible. They all came from the same source. And yours was imported.

[AudioBritneyBeats]

7 hours ago, HeadstrongWolf said:

Like, what, $85?

 

Impossible. They all came from the same source. And yours was imported.

Mmm Weird.
but our other ABB admin Kevin, in Canada as well, got the vinyl with the personalized name on it, and his was also fine.

[Captain B]

I guess I should quote you a second time, I'm not sure if you saw the first one, but whatever.
Definitely take pictures if it comes damaged and contact them. I'm willing to give this guy's number to whoever gets a damaged vinyl   

I read both of your replies haha
I'll definitely spread the word and email them...
(Btw I don't live in the US ... )

[Captain B]

I guess I should quote you a second time, I'm not sure if you saw the first one, but whatever.
Definitely take pictures if it comes damaged and contact them. I'm willing to give this guy's number to whoever gets a damaged vinyl   

I read both of your replies haha
I'll definitely spread the word and email them...
(Btw I don't live in the US ... )

[Mrs Jared Leto]

12 hours ago, HeadstrongWolf said:

Like, what, $85?

 

$85????? and it arrived in this condition???? girl you have every reason to be angry!!!!!

[HeadstrongWolf]

2 minutes ago, Mrs Jared Leto said:

$85????? and it arrived in this condition???? girl you have every reason to be angry!!!!!

Yup  This is how I get treated after shelling out $65 for the vinyl then an extra $20 for shipping. 

 

I'm mad as hell because nothing's being done.

[Mrs Jared Leto]

5 minutes ago, HeadstrongWolf said:

Yup  This is how I get treated after shelling out $65 for the vinyl then an extra $20 for shipping. 

 

I'm mad as hell because nothing's being done.

have you called them? thats what i usually do. write emails, call them, just annoy them, because usually one costumer service dude doesnt know what the other did, so they all do the same thing over and over again

 

so thats my revenge

[HeadstrongWolf]

Just now, Mrs Jared Leto said:

have you called them? thats what i usually do. write emails, call them, just annoy them, because usually one costumer service dude doesnt know what the other did, so they all do the same thing over and over again

 

so thats my revenge

I mean, I have the number, I just haven't called. It's been a few weeks so I guess he's forgotten.

They're not gonna give me anything so why bother?  

[Mrs Jared Leto]

5 minutes ago, HeadstrongWolf said:

I mean, I have the number, I just haven't called. It's been a few weeks so I guess he's forgotten.

They're not gonna give me anything so why bother?  

because YOUR expensive vinyl is broken and shit? why not call? maybe they NOW have a solution?